Privacy Policy — Thinklab

1. Who we are

Thinklab (“Thinklab,” “we,” “our,” or “us”) is a consulting firm operating in AI & Product Growth. This Privacy Policy describes how we collect, use, and protect information when you visit thinklab.co (the “Site”) or interact with our services.

For any privacy-related questions, contact us at a@thinklab.co.

2. Information we collect

Information you provide directly

Name, email, company, and role when you book a Discovery Call or submit a form
Any information shared during consultations, meetings, or email communications
Information voluntarily shared when subscribing to content or resources

Information collected automatically

IP address, browser type, device type, and operating system
Pages visited, time spent, and navigation patterns
Referral source (how you arrived at our Site)
Cookie and similar tracking data (see Section 7)

Information from third parties

Publicly available business information (LinkedIn profiles, company websites)
Referrals from existing clients or partners

3. How we use your information

Respond to inquiries and schedule consultations
Deliver the services you have contracted with us
Improve our Site, content, and services
Send relevant communications (only if you have opted in)
Comply with legal obligations
Prevent fraud or abuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your information is:

Consent: when you voluntarily submit information via forms
Contract: when processing is necessary to deliver contracted services
Legitimate interest: to improve our Site and services, and for direct communication with existing clients
Legal obligation: when required by law

5. Sharing your information

We may share your information with:

Service providers who help us operate the Site and deliver services (analytics, email, scheduling tools, cloud hosting)
Legal authorities when required by law or to protect our rights
Successors in the event of a merger, acquisition, or sale of assets

All third parties we work with are required to maintain appropriate security and confidentiality.

6. Data retention

We retain your information only for as long as necessary to deliver our services, maintain our legal and contractual obligations, and keep business records required by applicable law. When information is no longer needed, we securely delete or anonymize it.

7. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site and improve your experience. See our Cookie Policy for full details. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

8. Your rights

Depending on your jurisdiction, you may have the right to:

Access the information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at a@thinklab.co.

9. International data transfers

Thinklab operates across LATAM and the US. By using our Site, you acknowledge that your information may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate measures to ensure your information receives adequate protection.

10. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure — we cannot guarantee absolute security.

11. Children’s privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect information from minors. If you believe a minor has provided us with information, contact us at a@thinklab.co and we will delete it.

12. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.

13. Contact

Email: a@thinklab.co